MyPortal is an online tool that goes a step beyond simply displaying information. It helps you manage your health care easily and securely. You can access MyPortal at your convenience.
MyPortal is a free service offered to our patients.
MyPortal can be accessed from desktop computers, laptops, tablets and smartphones.
Yes. MyPortal is a secure web portal or webpage that uses encryption (security measures) to keep unauthorized persons from reading communications.
You must be 18 years old to participate in MyPortal, WellStar West Georgia Medical Center's patient portal.
There are two ways to enroll:
You need your medical record number and your email address must be on file in Medical Records.
You may find this number on your patient armband or paperwork. It is the nine-digit number following M (Example – M000987654). If you don’t know your medical record number, you may call Medical Records Department at (706) 845-3958.
You may call Medical Records Department at 706-845-3958.
They are available from 7 a.m. to midnight on weekdays and from 8 a.m. to 4:30 p.m. on Saturdays and Sundays.
You will receive an email with a link to the portal and your one-time Logon ID and Password. Click the link provided and enter the Logon ID and Password. Follow the instructions.
It is good for seven days from date of receipt. If seven days has passed and you have not accessed MyPortal with the one-time Logon ID and Password you received by email, call the Medical Records Department at (706) 845-3958.
Yes, you will be prompted to create your own, self-made, unique Logon ID and Password
If you forget either your Logon ID or Password, you can click the “Forgot Password” or “Forgot Logon ID” link on the sign-in screen of MyPortal. If you have forgotten both your Logon ID and Password, you must call WGMC Medical Records at (706) 845-3958 to have your Logon ID and Password reset.
You can access the portal from WGMC's website, wellstar.org/wgmc, through the MyPortal enrolled user link.
All lab results except HIV and genetic testing. Imaging (Radiology) reports, allergies, discharge instructions, discharge medications, scheduled appointments, visit history and more can be seen in MyPortal.
Results and reports will be available 36 hours after completion or discharge.
No. Lab results and some reports will be available if performed June 16, 2014, or later.
No, you may obtain your entire medical record from WGMC's Medical Records Department. Call (706) 845-3958 for more information; however, your entire visit history with dates and reason for visit will display. Inpatient visits have a bed icon to the left of the visit date. All other visits have a thermometer icon to the left of the visit date.
Yes. This is called proxy access. You and the person you want to make your proxy must both sign the proxy consent and present a state or federal issued photo ID. Contact the Medical Records Department at (706) 845-3958 for more information.
Yes. From the main screen in the portal, click preferences at the bottom of the screen, then click change password.
Yes. Sign into the portal, main screen, click Profile icon at top right of the page, then click update profile. You can change your address, phone number, email address, marital status, next of kin, person to notify, then click submit.
The change(s) you submitted must be accepted by the Medical Records Department first. After acceptance, the change(s) you submitted will be visible the next time you sign into MyPortal.
You should contact WGMC Medical Records at (706) 845-3958.
No. You should contact your physician for medication refills and new prescriptions.
No. You should contact your physician’s office directly with any questions.
Contact the WellStar West Georgia Medical Center Helpdesk at (706) 845-3757. Hours of operation are 8 a.m. to 5 p.m. EST, Monday through Friday. Your call will be routed to the appropriate department. There is also a Contact Us section on the homepage of MyPortal that allows you to submit questions you have regarding the portal. You can expect a response within two business days.
Note: Please be sure to use the Contact Us section on your secure MyPortal site and not the Contact Us section on the WellStar West Georgia Medical Center website.
MyPortal is not for medical emergencies. Please call 911 if you have a medical emergency.
Last updated on June 30